Privacy Policy
Last updated: 03-09-2025
1) Who is responsible?
The data controller is SALTA ENERGY, located at Rue Camille Hubert 15, 5032 Isnes, Belgium.
Contact: info@salta.energy | +32 81 72 86 20
2) What data do we collect?
Depending on how you use https://www.salta.energy, we may process:
- Identity and contact data: first name, last name, email address, phone number, company, job title.
- Account data (if you create an account): username, password (hashed), preferences.
- Order data (if e‑commerce): products, amounts, delivery/billing address, VAT number, history.
- Payment data: handled by our payment providers [e.g., Stripe/PayPal/Mollie] — we do not store your card numbers.
- Communication data: messages sent via forms, emails, chat, customer service.
- Browsing and technical data: IP address, cookie identifiers, logs, device/browser type, pages viewed, traffic sources. See § 7 (Cookies).
- Marketing data: newsletter subscription, preferences, interactions (opens/clicks).
We do not intend to collect special categories of data (health, opinions, etc.). If this should occur, we will ask for your explicit consent or rely on another appropriate legal basis.
3) Where do your data come from?
- Directly from you (forms, orders, account creation, emails, phone).
- Automatically when you browse (cookies/trackers – see § 7).
- Where applicable: from partners or service providers (e.g., authentication or payment solutions) in accordance with applicable law.
4) Why do we process your data and on what legal bases?
We process your data to:
| Purpose | Examples | Legal basis (Art. 6 GDPR) |
|---|---|---|
| Provide the website and its features | Page display, security, hosting, load measurement | Legitimate interests (f) |
| Handle your requests | Contact form, customer support | Legitimate interests (f) or pre‑contractual steps (b) |
| Create and manage your account | Authentication, preferences | Contract performance (b) |
| Sell and deliver products/services | Basket, order, delivery, after‑sales | Contract performance (b) |
| Invoicing & legal obligations | Accounting, tax | Legal obligation (c) |
| Direct marketing | Newsletter, similar offers | Consent (a) for B2C; legitimate interests (f) may apply in B2B (opt‑out) |
| Statistics & analytics | Audience measurement, site improvement | Consent (a), unless strictly necessary/aggregated measurement in line with applicable guidance |
| Security & fraud prevention | Abuse detection, service protection | Legitimate interests (f) |
You can withdraw your consent at any time (see § 9).
5) Who has access to your data?
- Our internal team and authorised processors on a need‑to‑know basis.
We require appropriate safeguards from our service providers (data processing agreements compliant with the GDPR). We do not sell your data.
6) Transfers outside the EEA
If certain providers are located outside the European Economic Area (EEA), transfers are covered by a compliant mechanism (e.g., adequacy decisions, the European Commission’s Standard Contractual Clauses, and additional measures where necessary).
7) Cookies and trackers
We use cookies and similar technologies on https://www.salta.energy to:
- Strictly necessary cookies (consent exemption): site operation, basket, security, consent choices.
- Preferences: remember your settings.
- Audience measurement: understand site usage and improve it.
- Marketing: personalise content/ads and measure their performance.
When you first visit the site, a banner lets you manage your choices by category.
8) How long do we keep your data?
We apply limited retention periods:
- Prospects/newsletter: until consent is withdrawn or 3 years without interaction.
- Inactive account: deletion or anonymisation after 3 years of inactivity.
- Technical/security logs: 12 months.
- Cookies: see above.
After these periods, we delete or anonymise the data.
9) Your rights
You have the following rights, under Articles 15 to 22 of the GDPR:
- Access to your personal data;
- Rectification of inaccurate data;
- Erasure ("right to be forgotten");
- Restriction of processing;
- Portability of the data you have provided to us;
- Objection to processing based on legitimate interests (including profiling) and to direct marketing at any time;
- Withdrawal of consent where consent is the legal basis.
To exercise your rights: contact us at info@salta.energy or by post at Rue Camille Hubert 15, 5032 Isnes. We may verify your identity. You can also opt out of marketing emails via the unsubscribe link in each email.
You have the right to lodge a complaint with the Data Protection Authority (APD/GBA) — Rue de la Presse 35, 1000 Brussels, contact@apd-gba.be, https://www.autoriteprotectiondonnees.be/.
10) Security
We implement appropriate technical and organisational measures to protect your data (encryption in transit, access management, backups, internal policies). No system is completely secure; we act to reduce risks.
11) Minors
The site https://www.salta.energy is not intentionally directed to children under 16. If you believe a minor has provided us with data, please contact us for deletion.
12) Automated decision‑making
We do not carry out decisions producing legal effects based solely on automated processing, including profiling. If this were to change, we would inform you, including the underlying logic and anticipated consequences.
13) Changes to this policy
We may modify this policy to reflect legal or technical developments. The current version is the one published on this page with the update date. In the event of a material change, we may inform you by email or via the site.
14) Contact
For any questions related to data protection: info@salta.energy
